The part youonly noticewhen it breaks

A managed IT service is ongoing support from an outside provider that looks after some or all of a business's technology, such as hosting, cloud services, networks, backups and security. Because the provider will have access to your systems and data, the NCSC advises checking its security practices and setting out roles, responsibilities and how security incidents are reported in the contract. IT Managed Services from DataDove cover hosting, cloud, network management, data backup and recovery, cybersecurity, managed support and consultancy.

Back up the data the business could not run without, keep a copy apart from your main systems, and test that you can restore it. The NCSC advises keeping backups disconnected from the device that holds the original, because ransomware can spread to connected storage, and suggests cloud storage as one way to keep a copy in another location. DataDove agrees monitoring and recovery responsibilities with you, tests them and keeps them visible.

DataDove starts with an assessment of what you are running, who depends on each system and where it is exposed. Known systems and dependencies are recorded, and the weak points are prioritised into an ordered, reviewable action plan before they become avoidable interruptions. Exact cover, hours and priorities belong in the service agreement.

When DataDove looks after your IT, you use the support route agreed with your business, which stays named and visible to everyone who needs it, and a real person responds when something needs a real person. The enquiry form on the DataDove website starts a conversation about the service and is not an emergency channel, so never send credentials or incident evidence through it.

DataDove prices IT Managed Services on the estate and the cover: the systems and dependencies being looked after, and the cover, hours and priorities set out in the service agreement. The service starts once scope, price and timing are agreed in writing, with prices quoted net of VAT.