Who DataDove is
DataDove Ltd, incorporated in July 2023, is the controller responsible for the personal information collected through this website and the connected customer journeys described in this policy.
Registered in England and Wales, company number 14989072. Registered office: 124 City Road, London EC1V 2NX. Contact for any question about this policy: info@datadove.co.uk.
Information we collect
This policy identifies the contact, enquiry, account, order, onboarding and technical information collected for each active feature on this site, so you can see what is gathered before you use it.
That includes information you give directly, such as a name, an email address, a message or an account registration; information created by using the site, such as an order, an onboarding submission or a support conversation; and limited technical information needed to operate the service, such as a consent choice, a session identifier or an error diagnostic.
Enquiries and newsletter
Enquiry details submitted through the contact form or the guided enquiry are used to respond to that request and route it to the right specialist. Nothing entered there is used for any other purpose.
Newsletter sign-up is separate from an enquiry and always optional. Consent can be withdrawn at any time using the unsubscribe link in any newsletter email, or by contacting DataDove directly; withdrawing consent does not affect an enquiry already in progress.
Customer accounts, orders and onboarding
A verified customer account exposes only the orders, subscriptions and onboarding records that belong to that customer. Signing in uses a short-lived session token; it is never used to identify a visitor who has not signed in.
Order information, meaning what was purchased, billing details and onboarding answers, is used to deliver the service, process payment through Stripe once online checkout is offered, and provide support for that order.
Chat and AI
When chat is offered on this site, live chat and the AI assistant use the minimum conversation data needed for the selected channel. Conversations are held by Chatwoot, DataDove's support platform provider.
The assistant answers from DataDove's own published information and does not make decisions with legal or similarly significant effect. A human takes over for anything the assistant cannot resolve, and the point of handoff is shown in the conversation.
Purposes and lawful bases
Each use of personal information is paired with its purpose and lawful basis. Responding to an enquiry and operating a customer account rely on taking steps at your request before a contract, or performing one. Sending a newsletter and running optional analytics rely on consent, which can be withdrawn at any time. Form security, fraud prevention and keeping the consent records this policy describes rely on DataDove's legitimate interests, balanced against your rights.
Providers and transfers
DataDove uses specialist providers to run parts of this service: Vercel for hosting, Neon for the database, Stripe for payment, Resend for transactional email, Chatwoot for chat and support, OpenAI for the AI assistant's language model, Cloudflare for security and form protection, and Vercel Web Analytics (provided by Vercel Inc.) for analytics once consent is given. Each processes personal information under a written agreement and only for the purpose it is engaged for.
Some providers may process information outside the UK. Where that happens, DataDove relies on the UK's International Data Transfer Addendum, an adequacy decision or another safeguard recognised under UK GDPR before the transfer takes place.
Retention
Personal information is kept only as long as the purpose it was collected for requires. Enquiry records are kept for 24 months from the last contact. Newsletter details are kept until consent is withdrawn, plus 12 months to record that withdrawal. Order records are kept for the statutory accounting period. Consent records are kept for 13 months. Customer account sign-in tokens expire after 4 hours.
Your rights
Under UK GDPR you have the right to access the information DataDove holds about you, correct it, ask for it to be deleted, restrict or object to its use, receive a portable copy, and withdraw consent at any time without affecting anything done before the withdrawal. To exercise any of these rights, use the contact details below. For access and portability of a chat conversation specifically, when chat is offered on this site you can download a plain-text copy of your own transcript directly from the support panel, bound to that widget session, without needing to make a separate request.
If you are unhappy with how a request was handled, you can complain to the Information Commissioner's Office at ico.org.uk. This website is for business enquiries and is not directed at children. As noted above, the AI assistant does not make decisions with legal or similarly significant effect about you.
Contact and changes
Questions about this policy, or a request to exercise any of the rights above, can be sent to info@datadove.co.uk or through the Contact page. Where a change to this policy materially affects how information is used, DataDove will make that change clear at the top of the policy.